Our AircraftManagement System

A client service structure built around you

With 50 years experience of serving our clients TAG understands that each aircraft owner’s needs are entirely different and unique.

That is why we offer a personalised client service for each management relationship. This is the key to our client approach: that each aircraft owner is served as if he was TAG ’s ‘one and only’ client.

To enable such high levels of personalised service TAG Aviation has developed a client service structure that meets your different needs at every level, ensuring that we manage any complex issues that might arise, efficiently and effectively.TAG client service structure.

Services Units

CRO Client Responsible Officer
• A member of TAG ’s senior management team is
personally dedicated to your account giving a direct
access to a TAG decision-maker.

CAM Client Aviation Manager
• Your dedicated lead pilot with responsibility for the
day-to-day management of your aircraft’s operation
and crew.

CRM Client Resource Manager
• A dedicated Account Manager, who acts as your
point of contact to resolve any immediate daily issues.

CSR Client Support Representative
• The “extended hand” of your personal assistant, responsible for the day-to-day scheduling of your aircraft and trip-related details.

Training
• TAG Global Training is the leading business aviation
ground crew training facility in Europe. Our training
programmes allow us to constantly improve standards
and enhance your on board experience.

KEY LINKS IN THE CLIENT SERVICE CHAIN

TAG Aviation has one of the most experienced teams in the industry, with the expertise to deliver the service you both require, and expect. We provide all of the complex requisite operator services in-house, ensuring that operational control is never compromised. Above all, we work to ensure minimum flight delay in the event of an unexpected occurrence.