SOP / SEP and Passenger


SOP / SEP and Passenger

The SOP / SEP and Passenger course covers all areas of Safety Emergency Procedures, Standard Operating Procedures (SEP / SOP) and Passenger Handling for Aviation Crew.

This course is part of the Initial Cabin Crew Course, which allows participants to complete all the necessary subjects required to be a fully initial Cabin Crew Member. The course meets all requirements of the EASA Implementing Rules for the safety training of Cabin Crew.


Standard Operating Procedures

  • Communication effective between Cabin Crew and Flight crew
  • Techniques, common language, terminology
  • Seat allocation- Mass and balance
  • Special Categories of Passengers
  • Able Bodies passengers by unsupervised exits
  • Safe stowage of baggage and cabin service items
  • Recognition and management of drunk/drugs/aggressive passengers
  • Live animals in the Cabin
  • Motivation of passengers
  • Crowd control in emergency evacuations


Generic Safety and Emergency Procedures

  • Definition and Types of Emergencies
  • Ditching and Water Evacuation
  • N.I.T.S Briefing
  • Cabin Preparation and Passenger Briefing
  • Decompression and Hypoxia
  • Initiation of Evacuation by Cabin Crew
  • Commonly used Safety Equipment
  • Rejected Take Off
  • Duties in Turbulence and Securing Cabin