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Global Service Excellence

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  • mars 2020 28
  • avril 2020 25
  • juin 2020 13
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Global Service Excellence

Global Service Excellence

From Residence to the Jet.

This course is dedicated to making an Ultra High Net Worth Individual’s (UHNWI) journey from their residence or yacht to the jet seamlessly. Without a chef or butler on board, this course will give you the skillset to deliver and manage their expectations on board a private jet.

Course Duration: 2 Days


  • Understanding the needs of Ultra High Net Worth Individuals
  • Key relationships – House Manager, Yacht Captain, Aircraft Captain
  • First impressions and Etiquette
  • Owner protocol and Attention to detail
  • Menu planning and catering
  • Service concepts
  • Dietary restrictions
  • Pre boarding duties
  • Aircraft and galley preparation
  • Meal service preparation
  • Food presentation techniques


  • Table laying
  • Post service protocols
  • How to create a 'colour theme' in the cabin
  • Wines and Champagne
  • Beverage service
  • Culinary speciality options:

    • Caviar
    • Sushi/Sashimi
    • Salmon – smoked, gravlax & Balik

  • Essential tool kit for creating any meal any where
  • Aircraft Management