SUMMARY OF POSITION

As part of the reception / administration team at TAG Global Training  you will have a real passion for client services. In this position you will be the first point of contact and need to have a pro-active approach to meeting the needs of our visitors.

KEY RESPONSIBILITES/DUTIES AND ACCOUNTABILITIES

• Meet and greet all visitors to TAG Global Training
• Prompt response to all telephone calls and emails
• Mailbox management of Crew Training
• Process all booking requests from TAG and 3rd Party in a timely manner, including e-Learning
• Issue Terms and Conditions to new 3rd Party clients
• Process any ad hoc booking requests
• Ensure all Safety Equipment details are obtained for all students attending the relevant courses
• Raise all course invoices, receive and process payments; including raising journals
• Produce all certificates for course attendees
• Arrange catering for students
• Advise Farnborough Airport Security of all visitors to TAG Global Training
• Arrange ad hoc training
• Actively promote TAG Global Training Courses
• Filing and e-filing
• Co-ordinate and process all documentation for the TAG Academy in line with CAP 783
• Ordering stationery
• Taking minutes for meetings as required
• Provide support to Training Manager and Instructors where required
• Responsible for reception and kitchen cleanliness

ESSENTIAL RELATIONSHIPS

• The companies of TAG Europe
• 3rd Party Clients

REQUIREMENTS

• Able to work with all levels of staff and demonstrate strong customers service skills
• Diplomacy and confidentiality.
• Able and willing to promote the TAG reputation and image
• Microsoft Office computer skills – particularly Excel