08:30-09:00 

Arrival, Registration & Refreshments 

09:00-09:15 

Welcome and Objectives 

Steven Young – President & CEO 
Matthew Webb – Lead CAM 

09:15-09:35 

The CAM Role Today 
Matthew Webb – Lead CAM 

09:35-10:25 

Case Study 1 

1025-1115 

Case Study 2 

1115-1120 

InBody Machine Introduction 
TBC 

1120-1140 

Refreshment Break 

1140-1255 

Department presentations  

Presented by representatives of Client Services, IT, Ground Ops, P&A, Pilot Managers teams 

1255-1355 

Lunch 

1355-1445 

Case Study 3 

1445-1500 

Communication & Marketing 
Vivienne Gan – Head of Group Communications & Marketing 

1500-1515 

Department presentation – Technical 
Phil Balmer – Head of Technical 

1515-1545 

Guest Speaker: Foreflight by Jeppesen 

Junbo Chen – Solutions Engineer 

1545-1605 

Refreshment Break 

1605-1615 

InBody – how to read your result 
Alice Chan – Head of P&A 

1615-1700 

Wrap up of the Day 

1800 

Dinner at the Aire (by invitation only) 

0830-0900 

Arrival, registration & refreshments (CAMs only) 

0900-1100 

CAM Exclusive session 
Matthew Webb – Lead CAM 
 
Flight Attendant morning session 
Held in the FTR 

1100-1130 

Refreshment Break / Sponsors arrival & Registration 

1130-1135 

Introduction and Housekeeping  
MC 

Welcome by CEO 
Steven Young – President & CEO 

1135 – 1145 

TAG Trained Pilot Programme 
 
Angel Wun – TAG Trained Pilot  

1145-1215 

Training Department Overview of 2025 
Matthew Tulip – Chief Training Captain 

1215-1300 

Panel Discussion - Training  
Matthew Tulip 

1300-1400 

Lunch 

1400 –1405 

Celebrating our Macao FBO Achievements  

1405-1450 

Panel Discussion: (OEM) - Topic name TBC 
Moderator: Phil Balmer, TAG Aviation 
Simon Wayne – Bombardier 
Bing Li – Boeing Business Jets 

1450-1520 

Guest Speaker – Hong Kong Observatory 
BL Choy – Senior Scientific Officer 
Christy Leung – Scientific Officer 

1520-1545 

Safety Department Session: Safety, Fatigue & Just Culture@ 
The TAG Safety Team 

1545-1605 

Refreshment Break 

1605-1650 

Panel Discussion – Strategic Resilience in the Face of Airspace Conflict 
Moderator: 
Andrew Spencer – CAM 
Participants TBC  

1650-1700 

Wrap up and Closing 

1800 

Dinner at the Chinese Library (by invitation only) 

Definition of "Bespoke Service"

Incident Example - Various angles to elaborate bespoke service, wrapped up by panel discussion.

Individual's Challenges & how to deal with them

Identified issues, group discussion, supportive advice from other cabin crew members.

16:30 - 16:40

Case Study (Group discussion)

Learn from other's experience, build up a common goal and mindset.

Summary and Action Plan