Thursday, 20th February
Island Shangri-La Hotel, Level 39, Atrium
| 08:30 – 09:00 | Arrival, Registration & Refreshments (TAG attendees only) |
| 09:00 – 09:05 | Welcome & Housekeeping |
| 09:05 - 09:10 | Chairman's Welcome |
| 09:10 – 10:00 | Ice Breaker & Team Building Activity |
| 10:00 - 11:00 |
Presentation - Bespoke Aircraft Management: Keeping up with the market |
| 11:00 - 11:15 | Refreshment Break |
| 11:15 - 12:00 |
Group presentation - What are we learning from Ultra Long-Haul flying? |
| 12:00 - 13:00 | Lunch |
| 13:45 - 14:15 | Arrival, Registration & Refreshments (Partnership Sponsors) |
| 13:00 - 14:15 |
PANEL: Working as a team - meeting each other's expectations. We all know our own roles, but what do we expect of each other when working together to meet client expectations? How can we do better? |
| 13:45 - 14:15 |
Partnership Sponsors Registration |
| 14:30 - 15:00 |
CAE Presentation |
| 15:00 - 15:15 | Refreshment Break |
| 15:15 - 15:45 | Gulfstream Presentation |
| 15:45 - 16:30 |
Making the most of Flight Data Monitoring (FDM) |
| 16:30 - 17:00 | Day 1 wrap-up/heads-up (+ Program Flex) |
| 18:30 - 21:00 |
Dinner - (by invitation only) Hong Kong Party Tram Experience Meet at the hotel lobby at 17:45 Pick up from Shangri-La Hotel at 18:00 |
Friday, 21st February
Island Shangri-La Hotel, Level 39, Atrium
| 08:30 - 09:00 | Arrival, Registration & Refreshments (CAMs & Invited Managers only) |
| 09:00 - 11:00 |
Operational Managers Forum (by invitation only) Discussions on topics of interest elicited via the annual CAM survey. |
|
10:45 - 11:00 |
Arrival, Registration & Refreshments (Non-Forum Attendees) |
| 11:00 - 12:00 |
PANEL: Operational Management in extremis The crew of a TAG aircraft found themselves in a (literal) shooting war and needed to act quickly to preserve life, limb and aircraft. Debrief! |
| 12:00 - 13:00 | Lunch |
| 13:00 - 13:30 | Bombardier Presentation |
| 13:30 - 14:15 |
Aviation Weather in Asia A presentation by the Hong Kong Observatory |
| 14:15 - 14:45 |
Rolls Royce Presentation |
| 14:45 - 15:00 |
Refreshments |
| 15:00 - 15:15 |
TAG and Data Transformation A follow-up on last year's symposium theme of Data Transformation, with Olly Walters |
| 15:15 - 15:45 |
Where are we with IT now? |
| 15:45 - 16:15 |
Dassault Aviation Presentation |
| 16:15 - 16:30 |
Symposium wrap-up (+ Program Flex) |
| 16:30 - 16:45 |
Closing Addresses |
| 18:45 |
Cocktail Cruise - Aqua Luna / Hong Kong Harbour Meet at the hotel lobby at 17:55 Pick up from Shangri-La Hotel at 18:10 |
| 20:00 | Dinner - Regent Hotel / Harbourview Function Room |
| 22:10 |
Pick up from Regent Hotel back to the Island Shangri-La (applicable to guests staying in the Island Shangri-La only) |
Cabin Crew Sharing - Bespoke Service
Friday, 21st February – Flight Training Resources Limited
Room 708, 7/F Floor, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong
| 14:30 - 15:00 |
Workshop Cabin Crew Asia |
| 15:00 - 15:45 |
Definition of "Bespoke Service" Incident Example - Various angles to elaborate bespoke service, wrapped up by panel discussion. |
| 15:45 - 16:30 |
Individual's Challenges & how to deal with them Identified issues, group discussion, supportive advice from other cabin crew members. |
|
16:30 - 16:40 |
Coffee Break |
| 16:40 - 17:30 |
Case Study (Group discussion) Learn from other's experience, build up a common goal and mindset. |
| 17:30 - 18:15 |
Summary and Action Plan |
| 20:00 | Dinner - Regent Hotel/Harbourview Function Room |