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TAG Ground Courses Crew Resource Management
Crew Resource Management
Initial Training includes Introduction and all three modules. Recurrent Training includes Introduction and the relevant module for the year.
Course Duration for Recurrent Training: 1/2 Day
Schedule: Fridays, 08.30 - 12.30
Course Duration for Initial Training: 1 Day
Schedule: Fridays, 08.30 - 17.30
SYLLABUS
Introduction
- Human factors in Aviation
- General Instructions on CRM principles and Objectives
- Human Performance and Limitations
- Threat and Error Management
Module 1
- Threat and Error Management, Error prevention and Detection
- Case Studies
- Human Error and Reliability
- Identification/Management of Pax HF, Crowd Control, Pax Stress
- Stress and Stress Management
- Workload Management
- Operators safety culture and Company Culture and SOPs
- Organisational Factors, factors linked to the type of operations;
- Participation in Cabin Safety incident/Accident reporting
- Fatigue and Vigilance
- Medical Factors
Module 2
- Effective Communication & Co-ordination between all crew members including the flight crew as well as inexperienced cabin crew members
- Effective communication and coordination inside & outside the flight crew compartment
- Effective communication and coordination with other operational personnel and ground services
- Case Study
- Leadership, Cooperation, Delegation & Synergy
- Individual & Team responsibilities
- Personality Awareness
- Self-Assessment and Self critique
- Conflict Management
- Cultural Differences
- Decision Making & Actions
- Attitudes and Behaviours
- Assertiveness
Module 3
- Human Performance and Limitations
- Individual and Shared Information Acquisition and Processing
- Individual and Shared Situation Awareness
- Resilience development
- Surprise and Startle Effect
- Case studies
- Automation and Philosophy of the use of Automation
- Monitoring and Intervention
Throughout all modules there are in-depth analyses of case studies.
