TAG Ground Courses Crew Resource Management

SYLLABUS

Introduction

• Human factors in Aviation
• General Instructions on CRM principles and Objectives
• Human Performance and Limitations
• Threat and Error Management

Module 1

• Threat and Error Management, Error prevention and Detection
• Case Studies
• Human Error and Reliability
• Identification/Management of Pax HF, Crowd Control, Pax Stress
• Stress and Stress Management
• Workload Management
• Operators safety culture and Company Culture and SOPs
• Organisational Factors, factors linked to the type of operations;
• Participation in Cabin Safety incident/Accident reporting
• Fatigue and Vigilance
• Medical Factors

 Module 2

• Effective Communication & Co-ordination between all crew members including the flight crew as well as inexperienced cabin crew members
• Effective communication and coordination inside & outside the flight crew compartment
• Effective communication and coordination with other operational personnel and ground services
• Case Study
• Leadership, Cooperation, Delegation & Synergy
• Individual & Team responsibilities
• Personality Awareness
• Self-Assessment and Self critique
• Conflict Management
• Cultural Differences
• Decision Making & Actions
• Attitudes and Behaviours
• Assertiveness

Module 3

• Human Performance and Limitations
• Individual and Shared Information Acquisition and Processing
• Individual and Shared Situation Awareness
• Resilience development
• Surprise and Startle Effect
• Case studies
• Automation and Philosophy of the use of Automation
• Monitoring and Intervention

Throughout all modules there are in-depth analyses of case studies.