Bespoke Aircraft Management: Keeping up with the market

How are we keeping up with new and evolving client needs in aircraft management? What lies ahead for TAG?

PANEL: Working as a team - meeting each other's expectations.

We all know our own roles, but what do we expect of each other when working together to meet client expectations? How can we do better?

What are we learning from Ultra Long-Haul Flying?

Perspectives from pilots, flight attendants and operations.

Making the most of Flight Data Monitoring (FDM)

How are we tracking, using and sharing FDM data across TaG?

Dinner - Hong Kong Party Tram Experience

Pick up from Shangri-La Hotel at 18:00

Operational Managers Forum

Discussions on topics of interest elicited via the annual CAM survey.

10:45 - 11:00

PANEL: Operational Management in extremis

The crew of VP-CGN found themselves in a (literal) shooting war and needed to act quickly to preserve life, limb and aircraft. Debrief!

Aviation Weather in Asia

A presentation by the Hong Kong Observatory

Rolls Royce

Refreshments

TAG and Data Transformation

A follow-up on last year's symposium theme of Data Transformation, with Olly Walters

Dassault Aviation

Symposium wrap-up (+ Program Flex)

Closing Addresses

Cocktail Cruise - Aqua Luna / Hong Kong Harbour

Pick up from Shangri-La Hotel at 18:10

Definition of "Bespoke Service"

Incident Example - Various angles to elaborate bespoke service, wrapped up by panel discussion.

Individual's Challenges & how to deal with them

Identified issues, group discussion, supportive advice from other cabin crew members.

16:30 - 16:40

Case Study (Group discussion)

Learn from other's experience, build up a common goal and mindset.

Summary and Action Plan