Client Support Representative (CSR)

We are always looking for talents

Based in London Farnborough

SUMMARY  OF  THE  POSITION

TAG Aviation are currently seeking a Client Support Representative (CSR) to join the Client Support Team. The CSR is the first point of contact at TAG Aviation for the client’s day to day planning.  This is a key multi-tasking role that requires exceptional communication and problem-solving skills. The successful candidate will work as part of a small team to ensure all clients requests are actioned

 

JOB DESCRIPTION

KEY  RESPONSIBILITIES / DUTIES  AND  ACCOUNTABILITIES  INCLUDE:

  • Liaising with the Clients representative to ensure each flight is set up in accordance with their requirements.
  • Analysing and Scheduling the client’s trip requests, ensuring aviation compliance.
  • Liaise with Ground Operations to ensure they are fully briefed on the client’s flights and working with them to pro-actively find solutions to any potential problems.
  • Closely monitoring of the daily and future flying programme, identifying and resolving any potential issues to prevent any disruption to the client/crew.
  • Live monitoring of all flights using CFMU to provide a pro-active service to the client in the event of any delays/issues.
  • Co-ordinating any additional travel requirements for the client including limousines.
  • Advise Manager, CSRs of any client related issues and how you are dealing with them.
  • Communicating with the Aircraft Fleet Managers and updating Owners office.
  • Liaising with the Charter Teams for sub-charters.
  • Obtaining owner’s approval for charter release.
  • Assist Manager, CSRs with ensuring that all recorded information is up to date.
  • Working on a rotation basis covering 07:00 – 22:00 (Mon-Fri) and 07:00 – 21:00 weekends.  Some additional out of hours cover from home may be required. Role has the potential to become 24/7 (on a shift system) at some point in the future.
  • French speaking candidate is desirable.
 

APPLICATION  PROCESS: 

 

If you are interested in applying for this announcement we invite you to submit your application by clicking on APPLY NOW or please email your CV and a covering letter to recruitment@tagaviation.com

Please note that only candidates selected for interview will be contacted. If you do not hear from us within 30 days, your application has been unsuccessful on this occasion.