Handling Agent

Handling Agent

TAG Aviation’s handling agents perform a unique customer-facing role, as they are invariably the first company representative to welcome the client and the last to wave them goodbye, whilst at the same time being responsible for many of the ground activities in-between. This high-profile position demands exceptional levels of organisational ability and interpersonal skills - everything from loading a client’s luggage and taking care of customs and immigration formalities to providing the necessary support for the pilots and crew.

Job Description

Job Description

Key Responsibilities

  • Meets and accommodates passengers, as well as coordinates and organizes crew assistance such as hotel bookings, transferts, etc.
  • Provides flights briefings to crew members and coordinates ramp services such as fuel, catering, cleaning, water, GPU, passenger step, push-back and de-icing.

Qualifications and Requirements:

  • Flexible and available, with excellent presentation;
  • Team spirit, stress-resistant, multi-talented and service-oriented ;
  • Local language and fluent English

Testimonials

I have been fortunate enough to learn widely about the wonderful world of Private Aviation. Like the Swiss watchmaker, the aviation industry requires a lot of heart, technique and organisational expertise as well as precision. Thanks to this role I have been able to advance my skills to achieve service excellence whilst enjoying the passion of my position and daily improving my professional and people skills. Every detail makes the difference and versatility is very important. One of my biggest rewards is the pleasure of conveying TAG’s values to our new employees.

Bérangère Saget – Handling Agent GVA

Testimonials

Joining the Handling team at TAG Aviation has enabled me to learn and evolve within the luxurious service provision for VIP clients. Working to provide the very best service for our clients is imperative in our industry. The smallest details often make all the difference, as does discretion and being sufficiently vigilant to try and determine a client’s expectations in advance in order to provide the very best personalized service. Every VIP is an individual and knowing that our clients are satisfied by my level of service delivery is a great reward and passing on my knowledge and skill set to the rest of the team is another one!

Nicolas Puppin – Handling Agent GVA

Witnessing many satisfied clients pass through our care, I can certainly say that the TAG SPIRIT is most definitely alive in the heart of the Swiss Alps! It’s all about teamwork and it's a privilege to work alongside such reliable and dedicated colleagues to achieve our goals and together provide a consistently outstanding level of service for our customers that exceeds their expectations.

Handling Agent Sion

Working for TAG Aviation in Sion - located in the heart of the Swiss Alps and surrounded by stunning mountains scenery - is a great pleasure. I would say that the success of this fascinating job relies on providing the very best dedicated customer services operations for each and every one of our clients, as well as recognising how and when to anticipate and respond to a clients’ request and provide a high quality solution for them. The rewarding variety of duties within my job enables me to grow both professionally and personally.

Céline Crettaz – Handling Agent Sion