Initial Training includes Introduction and all three modules. Recurrent Training includes Introduction and the relevant module for the year.

Course Duration for Recurrent Training: 1/2 Day
Schedule: Fridays, 08.30 - 12.30

Course Duration for Initial Training: 1 Day
Schedule: Fridays, 08.30 - 17.30



  • Human factors in Aviation
  • General Instructions on CRM principles and Objectives
  • Human Performance and Limitations
  • Threat and Error Management

Module 1

  • Threat and Error Management, Error prevention and Detection
  • Case Studies
  • Human Error and Reliability
  • Identification/Management of Pax HF, Crowd Control, Pax Stress
  • Stress and Stress Management
  • Workload Management
  • Operators safety culture and Company Culture and SOPs
  • Organisational Factors, factors linked to the type of operations;
  • Participation in Cabin Safety incident/Accident reporting
  • Fatigue and Vigilance
  • Medical Factors



 Module 2

  • Effective Communication & Co-ordination between all crew members including the flight crew as well as inexperienced cabin crew members
  • Effective communication and coordination inside & outside the flight crew compartment
  • Effective communication and coordination with other operational personnel and ground services
  • Case Study
  • Leadership, Cooperation, Delegation & Synergy
  • Individual & Team responsibilities
  • Personality Awareness
  • Self-Assessment and Self critique
  • Conflict Management
  • Cultural Differences
  • Decision Making & Actions
  • Attitudes and Behaviours
  • Assertiveness

Module 3

  • Human Performance and Limitations
  • Individual and Shared Information Acquisition and Processing
  • Individual and Shared Situation Awareness
  • Resilience development
  • Surprise and Startle Effect
  • Case studies
  • Automation and Philosophy of the use of Automation
  • Monitoring and Intervention

Throughout all modules there are in-depth analyses of case studies.